Managing an Effective Product Knowledge Base

Posted by on November 25, 2009

We've recently been exploring some of the key practical applications and functionality that comes out of the box with eCrowds. In keeping with this theme, one purpose for which the eCrowds SaaS content, community, and SEO management application is frequently used, is to manage product knowledge bases.

With a taxonomy based architecture for websites managed in the system, eCrowds makes it easy to add new sections to your knowledge base. For example, let's say you organize everything in your KB by user level. Maybe your knowledge base has an end-user section to and another section for developers. If you decide to add section with information for web designers, building our your site taxonomy is a breeze with a simple point and click addition of a new category to the site. Users are able to add an unlimited number of categories and sub-categories for a completely scalable site creation process.

More importantly than the ability to scale out your knowledge base as your product grows, is the inherently social set of features that come with eCrowds. Users are able to rate content on a scale of one to five stars, tag content with keywords, add comments to documentation, thumbs up/down content, and create some of their own in areas that you provide access for community members.

The best part is, you as a power user get to determine which of these features community users have access to. So whether you're looking for the fastest, most scalable way to manage your knowledge base website, or, are looking for a socially collaborative way to make your documentation resources more effective, eCrowds can provide the functionality you're looking for. Even better? It's free, so try it today.

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