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We've recently been exploring some of the key practical applications and functionality that comes out of the box with eCrowds. In keeping with this theme, one purpose for which the eCrowds SaaS content, community, and SEO management application is frequently used, is to manage product knowledge bases.

With a taxonomy based architecture for websites managed in the system, eCrowds makes it easy to add new sections to your knowledge base. For example, let's say you organize everything in your KB by user level. Maybe your knowledge base has an end-user section to and another section for developers. If you decide to add section with information for web designers, building our your site taxonomy is a breeze with a simple point and click addition of a new category to the site. Users are able to add an unlimited number of categories and sub-categories for a completely scalable site creation process.

More importantly than the ability to scale out your knowledge base as your product grows, is the inherently social set of features that come with eCrowds. Users are able to rate content on a scale of one to five stars, tag content with keywords, add comments to documentation, thumbs up/down content, and create some of their own in areas that you provide access for community members.

The best part is, you as a power user get to determine which of these features community users have access to. So whether you're looking for the fastest, most scalable way to manage your knowledge base website, or, are looking for a socially collaborative way to make your documentation resources more effective, eCrowds can provide the functionality you're looking for. Even better? It's free, so try it today.

Everything these days is about efficiency. More and more when asking the question "who is successful?" it's likely the same answer given in response to "who can do the most with the least (and the fastest)?" While your competition may be lacking the insight needed to know which system can best manage their website, at the lowest cost, with the fastest implementation, you're no longer in the dark. The answer is eCrowds.

Aside from the fact that it's free and developed by trusted and established vendor, Hannon Hill Corp., it's also a hosted content and community management solution that's so easy to use that in less than a day, even my mom could get up and running with eCrowds.

When you sign up for an eCrowds account, right out-of-the-box and without any work on your part, you get newly created website populated with an idea exchange, forum, and blog. Adding new content such as pages is as simple from clicking "Create" on the live site itself. We also provided you with Getting Started documentation that helps you maximize your use of the eCrowds WCM system with ease.

If desired, templates can be created and manipulated visually without code and you can add completely new sections to your site and navigational elements with only a few clicks of a mouse. If you're having trouble believing a web content and community management system could be this fast and easy, you can try it for yourself, for free.

More importantly, if when trying out the eCrowds system you have suggestions for the product, please contribute to our idea exchange. eCrowds is currently in its beta incubation phase, and we are actively incorporating user feedback into the system. Make your job of managing your website and community easier by signing up for your free eCrowds account today.

Many of our current eCrowds users are familiar with the idea exchange functionality provided by the system. However, there are inevitably those that overlook the innate brand/reputation management benefits of using an idea exchange.

With an idea exchange, such as the one (powered by eCrowds) seen below, your users can visibly share feedback and ideas on your products or services on your own website.



This provides several benefits:

• added quality content and keywords added by your user-base to your site for increased SEO
• added visibility and understanding into client wants/needs
• more fluidity in your road-mapping process

However, the most notable benefit, and the one most often overlooked, is the ability to take this feedback and respond to it! If one of your customers suggests an idea and you end up implementing it, be proactive and respond to inform them. This lets them know that your company is taking their feedback into account and builds credibility and transparency from you as a vendor. In turn, your client base will inevitably continue to contribute ideas to your site with the hopes that more of their ideas will be incorporated into your product of service.

Just another valuable benefit of using one of the many free eCrowds features.